From Chaos to Collaboration: NS Group Digital Transformation

NS Group, a translation management firm that servers global clients like Swiss Group International, Kawasaki, OBI, etc. It has collaborated with thousands of translators, serviced tens of thousands of clients, and delivered international services for over two decades, encountered difficulties efficiently coordinating and overseeing projects.

• The absence of a robust collaboration solution resulted in communication gaps, project delays, and overall productivity decline.
• Critical data was dispersed across multiple sources, frequently requiring manual transitions, thereby complicating accessing and analyzing information.
• The existing system needed support and had no critical updates in years.

NS Group self-assessment revealed that the new solution could reduce staffing needs by 30%, enhance customer satisfaction, and expedite project completion by up to 2 days, resulting in 15,000 hours saved on average annually. NS Group reached Vlad and requested assistance with:

• Comprehensive workflow analysis and aligning current business processes with anticipated product functionality.
• Design the cloud-native solution to automate time-consuming operations.
• Guarantee data safety.

NS Group received first internal prototype in 3 months and then asked employees to do 2-3 projects on the new solution. After analyzing feedback with over 200 items on desired improvements, NS Group was confident that it was on a right track. The company let Vlad to hire more developers and focus on improvements.

• After 9 months since the initial request, the company started serving new clients using the new solution. After 1.5 years it completely dropped the legacy system.
• Adopting AWS cloud infrastructure led to quantifiable cost savings by eliminating the need for a private data center.
• The company’s ability to offer secure, efficient, and flexible translation services distinguished it from competitors, resulting in an expanded client base and increased market share.
• Automated data and payment processing minimized manual efforts, improved the accuracy of financial transactions, and led to faster turnaround and reliable financial results.

My heart rejoices when I see results.
-Olga, CEO of NS Group

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